Refund policy
Last updated: 3 October 2026
This policy applies to purchases from Brownlie Creative Pty Ltd, trading as BabiFable, ABN 68 702 223 005. Product-specific provisions apply when the relevant product is offered.
Your consumer rights
Our products and services are subject to rights and guarantees under the Australian Consumer Law and any other applicable mandatory law. This policy does not replace or limit those rights. Personalised products and sale items are not excluded from consumer guarantees.
For goods with a major failure, you may choose a refund or replacement. For a minor failure, we may first provide an appropriate remedy within a reasonable time. Service failures can also give rise to cancellation, refunds or other remedies. Compensation may be available where the law provides for it.
Personalised books and change of mind
Our books are made using your chosen content. We do not offer change-of-mind returns or exchanges after production has started, unless a specific offer states otherwise.
This includes wanting different photos or text after ordering, or an error solely in content you supplied and approved, where we accurately produced that content. It does not exclude a remedy for a problem caused by our service, a printing defect or a failure to meet the description or consumer guarantees.
Please check names, dates, spelling, photo quality, cropping, layout, page order and delivery details before ordering. Approving a preview does not waive your consumer rights.
Cancelling or changing a book order
Email hello@babifable.com immediately with your order number and requested change. Orders may enter production quickly, so there is no guaranteed change-of-mind cancellation window.
We will check whether production can be stopped or the order changed. If we confirm cancellation before production begins, we will provide a full refund. Changes depend on what is still possible and your agreement to any price difference. Sending a request does not itself confirm that the order has been cancelled; we will tell you the outcome after checking with our fulfilment provider.
Once production starts, we generally cannot cancel or change the book for change of mind. This does not affect cancellation or refund rights arising from a fault, non-delivery or another legal entitlement.
Damaged, faulty, incorrect or missing orders
Contact hello@babifable.com with your order number or other proof of purchase and a description of the problem. Where practical, photographs of the defect can help us assess it, but avoid including unrelated private content. Contact us first when a secure way to provide sensitive material is needed.
We will assess the issue and provide the remedy required by law. You deal with BabiFable; we will not require you to pursue our printer or delivery partner for a remedy we are responsible for.
Please report problems promptly. Your statutory rights are not subject to a blanket 14-day or 30-day reporting deadline, and original packaging is not required to exercise those rights.
Returns and return costs
Contact us before posting a book so we can give the correct return address and instructions. This helps avoid sending it to a production facility that cannot accept returns; it does not make your statutory rights conditional on prior approval.
Where we confirm a fault for which we are responsible, we will cover or reimburse reasonable return costs. We do not charge a restocking or processing fee for a remedy required under consumer law.
Digital products and subscriptions
We do not offer change-of-mind refunds for digital products already supplied or subscription time already used, except where required by law, the applicable purchase platform or an advertised offer.
Cancelling renewal normally stops future charges rather than automatically refunding an existing billing period. A faulty or materially misdescribed digital service may still entitle you to a refund or another remedy. See our Subscription Policy (https://babifable.com/policies/subscription-policy).
For Apple or Google purchases, the relevant platform's refund process may be needed because it processed the payment. Contact us for help; this does not remove obligations we have under consumer law.
Refund processing
Approved refunds are processed without undue delay to the original payment method unless we agree another method with you. Your bank or payment provider may take additional time to make the funds available. We will confirm when we have processed the refund.
Contact: hello@babifable.com.