Shipping policy

Last updated: 3 October 2026

This policy applies to physical books ordered from Brownlie Creative Pty Ltd, trading as BabiFable, when book ordering is available. App access, subscriptions and digital files do not require physical delivery.

Delivery locations and charges

We offer book delivery within Australia to addresses accepted at checkout. Available delivery methods, restrictions and charges are shown before you place an order. We do not offer international delivery unless it is expressly made available at checkout with the relevant terms.

Production and delivery timing

Books are made to order. Production time is separate from delivery time. The product page or checkout will provide the applicable estimates before you purchase.

Unless a guaranteed date is expressly offered, dates are estimates rather than guarantees. Production demand, remote destinations and carrier interruptions can affect timing. This does not remove your rights if an order is not supplied within the agreed time or, where no time was agreed, a reasonable time.

We will tell you about a material delay we become aware of and explain available options. We do not guarantee arrival for a birthday or other event unless that date is expressly agreed.

Printing and dispatch

Books may be dispatched directly by our print fulfilment partners. The production location can vary, and we do not promise that every book is printed in Australia unless the product listing specifically says so.

We provide dispatch or tracking information when it is available. An order containing more than one item may arrive in separate parcels.

Delivery details and changes

Check the recipient's name, address and contact details carefully. Contact hello@babifable.com immediately about a correction. Once production or dispatch is underway, a change may not be possible.

Where a failed delivery results solely from an incorrect address you provided or another circumstance for which you are responsible, reasonable additional costs may apply to a replacement or redelivery. We will explain those costs and obtain your agreement before charging them. This does not apply to a failure for which we are responsible.

Delayed, missing or damaged deliveries

Contact hello@babifable.com with your order number when an order appears overdue, missing, damaged or incorrect. We will investigate with the relevant provider and arrange any remedy required by law.

Handing a parcel to a carrier does not end our responsibility to fulfil your order. Please keep relevant packaging where convenient to help an investigation; original packaging is not a condition of your consumer rights.

For cancellations, returns and refunds, see our Refund, Return and Cancellation Policy (https://babifable.com/policies/refund-policy).